You can easily reset your password on the Forgot Passwordpage. Our super-friendly support team is also available 24/7 to assist you with any questions. You can chat with us in real time by clicking the orange icon at the bottom right of the page.
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Frequently Asked Questions
What should I do if I forget my password?
Are the games fair?
Absolutely! All our games are powered by renowned software providers and use advanced mechanics to ensure fair and unbiased results. We thoroughly vet each game provider and their slots before adding them to our collection.
Can I play the casino games without spending any money?
Yes! You can play all your favourite games risk-free. Just select the “Play for Fun” option to try out the games in demo mode and get the hang of things without spending any real money.
How do I submit and check the status of my documents?
You can submit your documents via the document upload section in the ‘Documents’ tab of your account. Please note that the file size should not exceed 2MB and accepted file formats are PDF, GIF, JPEG, JPG, BMP, PNG, and TIF. The status of your documents will be displayed in the same section.
How long do withdrawals take?
At LuckyFriends, we handle withdrawal requests swiftly. Typically, transferring funds to your card or e-wallet takes just a few seconds to a few hours, depending on the chosen withdrawal method.
Is LuckyFriends a safe place to gamble?
Our brand is built on a foundation of trust, excitement, and a strong commitment to responsible gaming. We uphold the highest standards of integrity and transparency, ensuring that your experience with us is nothing short of perfect.
Is my personal information secure with the casino?
Yes, your information is safe with us! We use top-notch encryption and security techniques to protect your data and keep everything private.